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Important Reclaiming Ranks, Perks, and Cosmetics.

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lillymydog

Well-Known Member
Member
Hello!

Due to the recent revamp of the server you may have logged on to the server and noticed that your rank/perks/cosmetics are gone. In order to receive your items again, you will need to reclaim your items.

Please keep in mind that once you reclaim your items it may take up to 24 hours for the items you have reclaimed to appear in game. If you still do not have your items and it has been more than 24 hours, please make a purchase report. Click here to view a thread on how to make a purchase report.

1) Click on "Store".

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2) Click on the drop down arrow located on the "Reclaim" menu.

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3) Once you have clicked on the drop down arrow, a menu that displays claim lost ranks, perks, and cosmetics will appear.

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4) Select the option that applies to you and enter your current IGN.

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5) Once you have entered your IGN, select the option that applies to you and click "Buy" on the item that you are reclaiming. Please note that you are NOT purchasing the item again. You are selecting the item to add to your cart in order to reclaim your item. You will NOT receive additional charges.

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6) Once you have clicked "Buy" you will be directed to this screen:

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Note: You do NOT need to enter any of the billing details for reclaiming a rank, perk, or cosmetic. All you will have to do is agree to the privacy statement as well as the terms and conditions and click on the "claim for free" button!
 
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