Multipliers & Unlimited Sell Wand

[RGBCYMK]

Hi Guys!

Do I make a purchase report to get these un-consumables back?

 

[Ashii]

if you dont get them automatically then yes, make a purchase issue on it.

 

[RGBCYMK]

if you dont get them automatically then yes, make a purchase issue on it.

I've just been told we dont get our unlimited sell wands back, is that true? if so - it was unlimited... why don't I get it back?

 

[Ashii]

You don't get sell wands back as they are consumables. Consumables are things that can be traded in game and can be lost (by death, lava, running out of uses or reset ect.). In this case, unlimited does not mean you can't lose it but that it can't be lost due to running out of uses. The only exception to this is if you bought it 7 days or less before the reset. Non-consumables like multipliers/ranks/perks cannot be lost in any of the ways listed previously and so get given back after a reset, unlike consumables like sell/condense wands or crates ect. which don't.
Hope that explains it well enough : )

 

[RGBCYMK]

You don't get sell wands back as they are consumables. Consumables are things that can be traded in game and can be lost (by death, lava, running out of uses or reset ect.). In this case, unlimited does not mean you can't lose it but that it can't be lost due to running out of uses. The only exception to this is if you bought it 7 days or less before the reset. Non-consumables like multipliers/ranks/perks cannot be lost in any of the ways listed previously and so get given back after a reset, unlike consumables like sell/condense wands or crates ect. which don't.
Hope that explains it well enough : )

I was told I'd be able to get it back. I bought it in May and only got to use it for 7 weeks which is hardly fair? And if I dare get a refund I'll be banned but this isn't really a good way to treat people who have spent their money with you guys.

 

[Ashii]

I'm sorry if you were told otherwise, as there was a bit of confusion on if you would be able to or not previously. Just to clarify this, I'll link to this thread in which Jesse's statement on it is linked and mama also explains why sell wands are consumables.

 

[RGBCYMK]

Since you admitted the description was misleading you should have really given everyone store credit to re purchase a wand. This is so utterly problematic of the managing staff. I understand this isn't your fault but I don't know how BBZ keeps getting away with this.